The Verification Process at borneo189
Verification on borneo189 follows a three-step sequence: email confirmation, identity submission, and address verification. You begin by registering with an email address and strong password. We send a confirmation link—click it within 24 hours to activate your account. Once activated, your account dashboard displays a "Verify Account" prompt.
In the identity section, you provide your national ID number (KTP, SIM, or passport) and upload a photo or scan. The photo must be clear, show your full face, and include the ID number. We use automated checks to validate the ID format against Indonesian government databases. This typically completes within minutes, though manual review may take a few hours during peak times.
Address verification requires a document showing your name and address: a utility bill, bank statement, or government-issued letter. The document must be dated within the last 90 days. Upload a photo or PDF—we check that the address matches your account registration details. If your registered address differs from the document, update your account address first, then resubmit.
Verification is a one-time process. After it clears, your account stays verified for all future deposits and withdrawals on borneo189.
Document Requirements and Acceptance
We accept Indonesian national ID cards (KTP), driving licenses (SIM), and passports as identity documents. Foreign passports work as well if you have them; just ensure the passport is readable and shows your photo clearly. The ID number must be visible—we can't verify a blurred or partially covered number.
For address verification, these documents are accepted: electricity bills (PLN), water bills (PDAM), internet/phone bills (Telkom, Indosat, etc.), bank statements from BCA, e-wallet, mobile banking, or local payment, and government issued letters (surat domisili from your kelurahan). The document must show your full name and residential address. If you have a recent document from Jakarta, Surabaya, Bandung, Medan, or Semarang, any of these regions' utility providers work equally.
Document photos should be well-lit and captured against a neutral background. If you're uploading a utility bill, ensure the date is visible and the address section is clear. Blurry or partial photos delay verification—you'll be asked to resubmit. PDFs are accepted if they're clear and readable on a mobile screen.
Address documents must be dated within 90 days.
Older documents are rejected. If your utility bill or bank statement is older than 90 days, you'll need to request a new one from your provider or submit an alternative document.
Processing Timelines
Email confirmation is instant—the link arrives within minutes. Identity verification typically completes within subject to verification to 2 hours for automated checks. During peak periods (around Idul Fitri, Idul Adha, or Imlek holidays when many users register), manual review may extend to 4-8 hours. Address verification follows a similar timeline.
Once both identity and address clear, your account is fully verified. You'll see a green checkmark next to your account name in the dashboard. From that point, you can deposit and withdraw without restriction.
What Happens While Waiting for Verification
Your account is usable during verification, though some limits apply. You can explore the sportsbook (Liga 1, Piala AFF, Champions League), view live-dealer table streams, and check slot game titles. You cannot place wagers or request withdrawals until verification completes.
Deposits are allowed once identity verification clears, even if address verification is still pending. This lets you fund your account and play while final checks complete. We notify you via email as each step completes.
Troubleshooting Verification Issues
If your identity document is rejected, the most common reason is a blurry photo or partly obscured ID number. Retake the photo in good lighting, ensure the ID number is fully visible, and resubmit. If rejection persists, our support team can review your submission and advise on what's missing.
Address verification may fail if the document's date is older than 90 days or if the address doesn't match your account registration. Check your account address setting—it should match the document exactly, including street name, house number, and district (kelurahan/kecamatan). If you've moved recently, update your account address first, then resubmit the verification with the new address document.
If you uploaded a document from a online payment payment partner (like a receipt or confirmation) instead of a utility bill or bank statement, resubmit with an actual address document. Payment receipts don't contain address information and won't pass verification.
Verification protects both you and borneo189. Accurate documents prevent fraud and ensure your account remains secure.
Verified vs. Unverified Account Limits
Before verification, your account preferences is modest—typically enough to test the platform. This protects against account takeover. Once identity verification clears, your account preferences increases substantially. Full verification (identity and address) removes practical deposit caps, though your payment method's daily transfer limit still applies.
Withdrawal requests require full verification. An unverified or partially verified account cannot withdraw funds. This is why completing verification early is worthwhile—you maintain full flexibility if you decide to cash out.
- Unverified: limited deposits allowed; no withdrawals permitted
- Identity verified: deposits increase; withdrawals still restricted
- Fully verified: full deposit and withdrawal access
After Verification: Ongoing Account Management
Once verified, your account status doesn't require renewal. However, if you change your registered address or name, you'll need to resubmit address verification with a new document. If your ID expires, you're not required to update it on borneo189 unless you withdraw funds—at that time, your withdrawal payment method must match a current, valid ID.
We at borneo189 store verification documents securely and never share them with third parties (including payment partners) unless required by law. Your KTP number and address are encrypted and accessed only during verification and fraud checks.
If you forget your password, verification helps us confirm your identity before resetting it. If your account is compromised, verification details help us prevent unauthorized withdrawals. These protections benefit verified users most—unverified accounts have limited functionality to reduce fraud exposure.