borneo189Frequently Asked Questions
Users of borneo189 ask questions across several core areas: how to open and secure an account, how deposits and withdrawals work, what the difference is between our live-dealer tables and slot games, how to use promotion codes, and what happens to your personal data. This FAQ page answers the most common questions we receive from new and existing users.
We at borneo189 have compiled this page to help you navigate account setup, payment methods, game categories, and security practices without needing to contact support. If your question is not covered here, our support team is available through the app or website. For detailed legal information, please read our full Terms & Conditions and Legal Notice.
This FAQ is organized by topic. Use the accordion below to expand each question and read the answer. If you need immediate assistance with a technical issue, account access, or a transaction problem, contact our support team rather than relying on this page alone. For questions about jurisdiction eligibility or legal compliance, refer to our Legal Notice page.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Account and registration
If you forget your password, go to the borneo189 login page and click the "Forgot your password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. We recommend using a strong password with a mix of uppercase, lowercase, numbers, and symbols.
Opening an account on borneo189 takes three steps. First, visit our website or app and click "Open an account." Fill in your username, email, password, mobile number, and confirm you agree to our terms. Second, we send a verification email to confirm your address. Click the link to activate your account. Third, complete account verification by uploading a copy of your national ID and a recent photo. Our team reviews your documents within one business day. Once approved, you can deposit and start using our sportsbook, live-dealer tables, slots, and esports markets. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process.
Payments and transactions
We at borneo189 do not charge deposit or withdrawal fees. However, your bank or e-wallet provider may charge a fee for the transfer. For example, if you deposit via DANA, e-wallet, mobile banking, or local payment, your e-wallet provider may apply a small transaction fee. If you withdraw to online payment, e-wallet, mobile banking, or local payment, your bank may charge a transfer fee. These fees are set by your financial institution, not by borneo189. We recommend checking your bank or e-wallet app for their fee schedule. We process all withdrawals without adding any additional charge on our side.
We at borneo189 support deposits starting from a minimum amount and up to a maximum per transaction. The exact range depends on your chosen payment method. online payment, e-wallet, mobile banking, and local payment typically have lower minimums and maximums suited to mobile walets. online payment, e-wallet, mobile banking, local payment, and online payment bank transfers support higher amounts. We recommend logging into your borneo189 account and checking the deposit page to see the current range for your preferred payment method. account preferences may change during peak periods such as Idul Fitri or Idul Adha. If you have questions about a specific limit, contact our support team.
If you have a promotion code for borneo189, enter it during account registration or in your account settings after login. During registration, look for a field labeled "Promotion code" or "Promo code" and paste your code before completing signup. If you already have an account, go to your account settings, find the "Promotions" or "Bonus" section, and enter your code there. The code must be entered exactly as provided, including uppercase and lowercase letters. Once you submit a valid code, the associated offer will be added to your account. If your code is not recognized, check that you have copied it correctly or contact our support team for assistance.
Game rules and categories
Live-dealer tables on borneo189 feature real dealers and real cards or wheels streamed to your phone or computer. You play blackjack, roulette, baccarat, and Dragon Tiger against live dealer in a studio. The outcome depends on the cards dealt or the wheel spin. Slots are automated games where you spin rels and match symbols to win. Slot outcomes are determined by a random number generator, not a dealer. Live-dealer tables offer a social experience with real-time interaction. Slots are faster-paced and require no dealer. Both are available on borneo189 with low-data streaming options for mobile users. Choose based on whether you prefer the live-table experience or the speed of automated games.
Security and account care
We at borneo189 protect your personal information using industry-standard encryption. Your national ID, contact details, and banking information are encrypted during transmission and storage. We do not sell your data to third parties. We share your information only with payment processors, tax authorities, and law-enforcement agencies where required by law. Your account password is hashed and never stored in plain text. We recommend using a unique, strong password and enabling two-factor authentication if available. For full details on how we handle your data, read our Privacy Policy. If you have concerns about your information, contact our support team.
Our support team at borneo189 is available through live chat during standard business hours. You can access live chat through the app or website by clicking the support icon. Response times vary depending on the volume of inquiries. During peak periods such as Liga 1 matches or major tournaments, wait times may be longer. If live chat is not available, you can submit a support ticket through the app and our team will respond within one business day. For urgent account or payment issues, use the in-app support form and mark your request as urgent. We do not offer phone support at this time; all inquiries are handled through chat or email.